EtherCARE™ provides you with a comprehensive set of service plans that address a broad range of service and support requirements.  These include our Silver, Gold, Platinum, and Custom plans.  Need one-time access to services outside of your selected plan?  EtherElements™ provides you with access to individual service and support elements that are available on an as-needed, per-incident basis.

SILVER Plans

Looking for assistance to backup your in-house support resources?  The SILVER series support plans provide a basic, but essential, set of services that are intended to complement your existing support resources and capabilities.  The Silver plans offer you primarily remedial-based services, providing you with online and remote support from the EtherCARE™ team on a 5x8 basis.

GOLD Plans

The GOLD series support plans provide you with the same basic but essential services that come with our Silver plans, but add a number of onsite-based service elements.  Expanded First-Level ATAC hours and remote diagnostics complement these plans.  Access to feature-level software is available together with remote upgrade implementation from the EtherCARE?support team for the upgrade process.  A GOLD level service plan will allow you to broaden your existing in-house support capabilities by adding basic onsite-based service resources - increasing your ability to meet a broader range of challenges.  As importantly, selection of a GOLD plan will allow you to budget these additional service requirements in advance as you plan your network growth.

PLATINUM Plans

Do you have limited in-house support services available?  The PLATINUM series plans offer you our premium-level set of onsite support plans and provide you with a suite of full-spectrum services.  These plans allow you to commit to and meet the challenges of network growth as you plan your upgrade path to additional features - all within a tightly controlled budget.  Selection of a Platinum-level service plan allows you to focus on your organization’s day-to-day operations with the knowledge and assurance that the health and growth of your network is covered.

EtherElements™–Per–Incident Based Service Elements

Looking for a specific service on a one-time basis to augment your existing in-house capabilities?  The EtherElements™ portfolio of individual service elements offers a complete range of ‘a la carte’ support services for your use on an as-needed and where-needed basis.