ANDA Networks - SUPPORT


	SUPPORT

SUPPORT

EtherCARE™

As a valued customer, we understand your critical need for support services that enable you to consistently maintain carrier-class network availability levels—support that assures delivery of vital services to your customers - 7 days a week and 365 days a year. We also recognize that customers have a broad range of service element requirements, and a need to be able to budget operating costs well in advance. What is our answer?

The EtherCARE™ family of availability and knowledge-based services

Technical Services and Support: EtherCARE™ makes available a comprehensive suite of support and educational services that are delivered to you by our dedicated and highly skilled service and support team. You choose the service elements and plan best suited for your network requirements and your organization’s capabilities. We do the rest. Our commitment is to service excellence. Our goal is your customer’s satisfaction.

View All EtherCARE™ PLANS

Our Service Commitment: We put our service commitment in writing for you. Our EtherCARE™ service plans provide you a contract-based bundled set of service elements that complement our standard Warranty on newly purchased EtherTone™ products. All EtherCARE™ service plans provide network-wide support that value-add your use of ANDA’s EtherTone™ products in your network. An EtherCARE™ service contract is your guarantee of superior service level assurance for all EtherTone™ products. Service plans are offered at varying levels including custom plans to exactly suit your network needs. EtherCARE™ service plans are flexible, yet comprehensive, and offer variations within each available plan.

Our EtherElements™ portfolio of service elements makes many individual service elements available to you on a per-incident basis. Every EtherCARE™ service plan allows you to enjoy the benefits of ACCeSS, providing your support staff with online access to up-to-the-minute technical information and software for all EtherTone™ products – wherever and whenever you need it.

Knowledge-based and Training Services: ANDA‘s service and support commitment to you takes into account your need to ensure the successful and timely introduction of new services to your customers. ANDA’s training and education services offer courseware for all aspects of installing, operating, and maintaining our EtherTone™ family of products. The trainings can be custom tailored to fit the varying needs of your specific service and sales organizations.

Key Benefits: As a valued customer with an EtherCARE™ plan, you will enjoy the benefits associated with best-in-class services and support including:

•	Backup support when a network problem cannot be resolved by in-house staff

•	Unlimited support under the terms and duration of the selected program

•	Single point of contact for your network issues (A-TAC)

•	Annual contracts for convenient and predictable budgeting

•	Customizable plans to meet both your budget requirements as well as your individual customers needs

•	Services that allow you to focus your internal resources on higher value more strategic activities

Technical Support

Toll Free: (888) 561-ANDA • Direct: (408) 519-4861 • Fax: (408) 519-4901

E-mail Technical Support

Technical Services Sales

Toll Free: (888) 561-ANDA • Direct: (408) 519-4861 • Fax: (408) 519-4901

E-mail Services Sales • E-mail Training Team

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Featured Products

EtherEdge 4000

Enables cost-effective delivery of Ethernet services over copper, fiber & wireless facilities; can be located in the basement of multi-tenant buildings, serving as an edge device that supports multiple end users. Can also be located at the POP or CO in order to aggregate traffic.
Learn More

NEW

EtherReach10G

Supports both Q-in-Q or Mac-in-Mac, (PBT/PBB-Te) based deployments and includes an integrated agent for SLA performance monitoring. Moreover, with hot-swappable modular AC or DC power supplies and 1+1 protection via two 10-gigabit uplinks, the EtherReach10G offers 99.999 percent reliability, which also delivers lower operating costs. Learn More

ANDA Events

Events Scheduled for 2008

•	Broadband World Forum Asia 2008(NEW!!!) July 16-17, 2008, Hong Kong, China

•	Broadband World Forum Europe 2008(NEW!!!) Sept 29-Oct 2, 2008, Brussels, Belgium

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ANDA In Action